Refund and cancellation policy

This Cancellation and Refund Policy is with respect to the subscription to Smart Energy magazine (“Magazine”) and will be read in accordance with and shall be subject to the Terms and conditions of the Website.

  • Cancellation request for subscription has to be made within 10 days from the actual date when you have subscribed to Smart Energy Magazine.
  • Cancellation request has to be made by writing a mail to wecare@supersmartenergy.com mentioning subscription date, duration and order number.
  • Also, you have to mention the mode of refund viz online/ cheque. In case of online you have to mention the bank details or wallet details as required. In case of refund by cheque mention your complete mailing address.
  • Any request for cancellation will not be entertained post the 10 days window.
  • In case of cancellation of the subscription or any other circumstances, you hereby agree and understand that the maximum liability of Genesis Info-Media would be to return your subscription amount.
  • Subject to the cancellation, your refund will be processed, and a credit will be applied to your bank or wallet in accordance with the policy of the payment gateway and your bank/financial institution through which such payments were made.
  • In event of any late or missing refunds, you are requested to contact your bank/financial institution and/or credit card company, to account for such late or missing refunds and the processing time for affecting such refund.
  • Genesis Info-Media will not be responsible for postal delays, transit losses or mutilation of the subscription form.
  • These terms shall be governed by the laws of India and all disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts of Mumbai.
  • If upon all enquiries, you still have not received your refund, please contact us at wecare@supersmartenergy.com